The Heart of Change: Real-Life Stories of How People Change Their Organizations
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Compelling and instructive real-life stories about people and companies making change happen Dale Farris - Library Journal Prolific author and change management expert Kotter and consultant Cohen join forces in this 2002 update to Kotter's groundbreaking Leading Change(1996). The earlier work revealed why efforts at change so often end in failure and outlined eight critical steps needed to turn things around. Having interviewed more than 400 people from 130 organizations in the midst of major changes, Kotter and Cohen reveal the core problems people face at each of these eight stages and provide straightforward solutions. Their main finding is that the central issue concerns not structure or systems but behavior and how to alter it. An overview of how people see and meet change is followed by chapters on the steps to successful, large-scale change, including increasing urgency, building a guiding team, getting the vision right, and empowering action. The inclusion of many firsthand stories from people involved in change efforts makes this a useful book for any organization. The crisp, bright narration by Oliver Wyman helps to maintain interest in this material. Highly recommended for all academic libraries supporting business curricula and larger public libraries.
