The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals
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The HR Answer Book addresses 200 questions that every employer needs to deal with, from recruiting and hiring to discipline and termination, compensation and benefits to training and employee relations. Accessible and concise, this on-the-job companion offers expert guidance on all types of "people" issues, enabling managers and human resources professionals to:Save time, money, and trouble Increase employee productivity, satisfaction, and retention Attract and hire the best candidates while avoiding the inferior ones* Handle tough issues like sexual harassment, Internet and e-mail usage, performance problems, and more — fairly, sensitively, and legally. The HR Answer Book is an easy-to-use problem solver that can be read cover-to-cover or as a quick reference in specific situations. An appendix of tools, templates, and lists of additional resources completes this excellent and valuable guide. Author Biography: Shawn Smith (Harrison, NY) is an attorney, former corporate executive, and the founder of Next Level Consulting, LLC. Her articles have appeared in numerous legal and business publications. Rebecca Mazin (Larchmont, NY) is cofounder of Recruit Right, an HR consulting firm, and has held key positions at organizations including Hyatt Hotels, Owens Corning, and the National Labor Relations Board. Training magazine "...a handy guide to the various facets of Human Resources administration."
ForewordixPrefacexi1Employee Selection: How Do I Find, Attract, and Select the Best?1Finding Your Candidates1Conducting the Interview15Preemployment Testing and Screening21Making the Job Offer252HR Policies: Why Do We Need Them and What Should They Look Like?29The Employee Handbook303Performance Management: How Do I Evaluate Performance and Conduct Meaningful Performance Reviews?41Developing a Performance Management System42The Performance Appraisal Process46Conducting the Performance Appraisal554Training and Development: How Do Successful Companies Improve and Enhance Workforce Skills?60Orienting the New Employee61Continuing Employee Development645Employee Relations and Retention: How Do I Keep Good Employees and Maintain Working Relationships at All Levels?75Fostering Effective Workplace Communication75Structuring Reward and Recognition Programs83Maintaining Work-Life Balance87Resolving Workplace Conflicts93When Employees Leave: Conducting the Exit Interview966Compensation: How Should Employees Be Paid?98Wage and Hour Laws98The Compensation System104Variable Pay: Bonuses and Incentives1137Benefits: What Makes a Benefits Package Competitive?117Legally Required Insurance Programs118Benefits That Provide Economic Security121Benefit Days: Holidays, Sick Days, and Vacation125Health Insurance127Employee Assistance Programs136Retirement Benefits136Other Benefits1418Regulatory Issues: What Are the Major Employment Laws and How Do I Comply with Them?143Laws Prohibiting Discriminatory Practices143The Family and Medical Leave Act158Occupational Safety and Health Act of 1979162Immigration Reform and Control Act of 19861659When Bad Things Happen to Good Employers: How Do I Handle Volatile Workplace Issues?169Electronic Mail, Internet, and Computer Usage171Violence in the Workplace175Substance Abuse in the Workplace179Monitoring Other Workplace Dishonesty184Conducting Employee Investigations18810Termination and Discharge: How Do I Fire an Employee Legally and Humanely?194The Termination Process195Post-Termination Compensation and Benefits200Other Post-Termination Matters206Resource Guide209Tools and Templates219Index235
