The Mediation Process: Practical Strategies for Resolving Conflict
Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.\ \ \ Selecting a strategy to guide mediation/building...
Search in google:
Moore, a founding partner in a mediation and conflict management firm, surveys the mediation process as it has been applied in a variety of areas, types of disputes, and cultures. He outlines how mediation fits into the larger field of dispute resolution, then presents a stage-by- stage sequence of activities that can be used by mediators to assist disputants in reaching agreement. This third edition encompasses developments in commercial, interpersonal, and public disputes areas. Annotation ©2003 Book News, Inc., Portland, OR
PrefacePt. 1Understanding Dispute Resolution and Mediation1Approaches to Managing and Resolving Conflict32How Mediation Works43Pt. 2Laying the Groundwork for Effective Mediation3Managing Initial Contacts with the Disputing Parties854Selecting a Strategy to Guide Mediation1025Collecting and Analyzing Background Information1186Designing a Detailed Plan for Mediation1457Building Trust and Cooperation166Pt. 3Conducting Productive Mediations8Beginning the Mediation Session2119Defining Issues and Setting an Agenda23210Uncovering Hidden Interests of the Disputing Parties25211Generating Options for Settlement269Pt. 4Reaching Settlement12Assessing Options for Settlement29713Conducting Final Bargaining and Reaching Closure30914Achieving Formal Agreement or Settlement34815Strategies for Dealing with Special Situations36816Strategies for Multiparty Mediation42717Toward an Excellent Practice of Mediation442Conclusion: Challenges for the Growth and Development of Mediation466Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility472Resource B: Mediation Services Agreement: Sample Waiver and Consent Form477Resource C: Settlement Documentation Form: Sample Memorandum of Understanding481Resource D: List of Professional Associations and Organizations, Journals, and Training Resources483References521About the Author549Name Index551Subject Index559
