The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches
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The Skilled Facilitator FieldbookSince it was first published in 1994, Roger Schwarz's The Skilled Facilitator has become a landmark book in the field. It is a classic work for consultants, facilitators, managers, leaders, trainers, and coaches—anyone whose role is to guide groups toward realizing their creative and problem-solving potential. The Skilled Facilitator Fieldbook is based on the same proven principles outlined in Schwarz's groundbreaking book. The Skilled Facilitator Fieldbook is the next-step resource that offers consultants, facilitators, managers, leaders, trainers, and coaches the tools, exercises, models, and stories that will help them develop sound responses to a wide range of challenging situations. The book spans the full scope of the successful Skilled Facilitator approach and includes information on how to get started and guidance for integrating the approach within existing organizational structures and processes. With contributions from some of the field's most thoughtful practitioners, this book is filled with suggestions, exercises, and examples for creating effective relationships, teams, and organizations. It includes tips, tools, and model interventions that you can use in any role. Step by step, the book provides practical guidance for introducing the ground rules and guidelines for engaging in deep-level interventions. In addition, The Skilled Facilitator Fieldbook contains helpful worksheets and templates.Praise for The Skilled Facilitator Fieldbook"This is one of the best field books I have ever read. The advice is derived from sound research and theory, and it is crafted in a clear-cut, concrete, detailed, and highly useful way. It focuses on the important everyday skills of practice, including some of the most difficult issues that challenge the user."—Chris Argyris, James Bryant Conant Professor of Education and Organizational Behavior, emeritus, Harvard University; author, Reasons and Rationalizations: The Limits of Organizational Knowledge"Roger Schwarz and his coauthors are meticulous in their guidance for facilitators, consultants, coaches, and leaders everywhere. They dissect our encounters with each other and help us recognize what works, what doesn't, and what we might do about it. This is a book to return to again and again."—Geoff Bellman, author, The Consultant's Calling and Your Signature Path"Anyone who strives to lead more effectively will find this book a treasure trove of tips and tools. Whether you're an executive or small team leader, a parent or a politician, The Skilled Facilitator Fieldbook will be the reference you reach for to increase your capacity to lead."—Karen Thomas-Smith, global training and development director, SAS
1The skilled facilitator approach32The group effectiveness model153Using facilitative skills in different roles274Understanding what guides your behavior335Ground rules for effective groups616The diagnosis-intervention cycle697Thinking and acting systemically758Contracting with groups899Jointly designing the purpose and process for a conversation10310Process designs10711Basic facilitation : what can be accomplished? : what cannot?11512Do the math : creating a realistic agenda11913Beginning meetings : introductions and guidelines for working together12514Introducing the ground rules and principles in your own words13115Using the group effectiveness model13516Helping group members focus on interests rather than positions14517Developing shared vision and values14918Helping groups clarify roles and expectations15919Using the skilled facilitator approach to strengthen work groups and teams17120Using the ground rules in e-mail18121Ways to practice the ground rules18922Some tips for diagnosing at the speed of conversation19523Opening lines20124Reducing the skilled facilitator jargon20725Now what do I do? : using improve to improve your facilitation21126Ground rules without the mutual learning model are like houses without foundations21727Writing and analyzing a left-hand column case23528Holding risky conversations24929Exploring your contributions to problems25530Moving toward difficulty26131Responding to silence and interruptions and enabling members to talk to each other26932Raising issues in or out of the group27333Finding your voice27934Being a mutual learner in a unilaterally controlling world28735Introducing the skilled facilitator approach at work : pitfalls and successes29336Bringing it all back home, or open mouth, insert foot29937A carp in the land of koi30538Daily challenges of a facilitative leader30939Learning to live our philosophy31540Helping a team understand the system they created32341"I can't use this approach unless my boss does"33142How to stop contributing to your boss's and your own ineffectiveness33543Developmental facilitation33944Guidelines for theory-in-use interventions34945Introducing the core values and ground rules36146From learning to lead to leading to learn36747Reflections of a somewhat facilitative leader37748Integrating the skilled facilitator approach with organizational policies and procedures38349360-degree feedback and the skilled facilitator approach39150Implementing a 360-degree feedback system40351Do surveys provide valid information for organizational change?40952Using the skilled facilitator approach in different and multiple cultures41353The drama triangle : a unilateral control program for helping others42154Using creative and survival cycles to see and shift mental models43355The skilled facilitator approach and the Myers-Briggs type indicator43756Applying the skilled facilitator approach to a systems thinking analysis44757The facilitative coach45758Becoming a facilitative trainer47959Being a facilitative consultant49560Using the skilled facilitator approach as a parent50561Running for office in a unilaterally controlling world51162Using the facilitative leader approach in public office515Afterword : some important lessons521
