The Speed of Trust: The One Thing that Changes Everything
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From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high–performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust. Publishers Weekly Trust is so integral to our relationships that we often take it for granted, yet in an era marked by business scandals and a desire for accountability this book by leadership expert Covey is a welcome guide to nurturing trust in our professional and personal lives. Drawing on anecdotes and business cases from his years as CEO of the Covey Leadership Center (which was worth $160 million when he orchestrated its 1997 merger with Franklin Quest to form Franklin Covey), the author effectively reminds us that there's plenty of room for improvement on this virtue. Following a touching foreword by father Stephen R. Covey (author of The 7 Habits of Highly Effective People and related books), the junior Covey outlines 13 behaviors of trust-inspiring leaders, such as demonstrating respect, creating transparency, righting wrongs, delivering results and practicing accountability. Covey's down-to-earth approach and disarming personal stories go a long way to establish rapport with his reader, though the book's length and occasional lack of focus sometimes obscure its good advice. (Oct.) Copyright 2006 Reed Business Information.
Foreword Dr. Stephen R. Covey xxiiiThe One Thing That Changes Everything 1Nothing Is as Fast as the Speed of Trust 3You Can Do Something About This! 27The First Wave-Self Trust: The Principle of Credibility 41The 4 Cores of Credibility 43Integrity Are You Congruent? 59Intent What's Your Agenda? 73Capabilities Are You Relevant? 91Results What's Your Track Record? 109The Second Wave-Relationship Trust: The Principle of Behavior 125The 13 Behaviors 127Talk Straight 136Demonstrate Respect 144Create Transparency 152Right Wrongs 158Show Loyalty 165Deliver Results 172Get Better 177Confront Reality 185Clarify Expectations 192Practice Accountability 200Listen First 208Keep Commitments 215Extend Trust 222Creating an Action Plan 230The Third, Fourth, and Fifth Waves-Stakeholder Trust 233The ThirdWave-Organizational Trust The Principle of Alignment 236The Fourth Wave-Market Trust The Principle of Reputation 261The Fifth Wave-Societal Trust The Principle of Contribution 272Inspiring Trust 285Extending "Smart Trust" 287Restoring Trust When It Has Been Lost 300A Propensity to Trust 316Notes and References 325Index 339
