Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers
What Every Company Must Know About Knowledge Workers and How To Manage Them\ Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and importance, that's a mistake that could cost companies their future.\ Thomas Davenport argues that knowledge workers are...
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Davenport (information technology and management, Babson College, Massachusetts), the author of Working Knowledge (1997), explains the term "knowledge worker," their different types, importance to today's organizations, and decision support technology. His recommendations for managers include creating knowledge-friendly cultures and nurturing knowledge worker communities., e.g., Chrysler's tech clubs for engineers. Annotation ©2005 Book News, Inc., Portland, OR
1What's a knowledge worker, anyway?12How knowledge workers differ, and the difference it makes253Interventions, measures, and experiments in knowledge work394Knowledge work processes615Organizational technology for knowledge workers856Developing individual knowledge worker capabilities1117Investing in knowledge workers' networks and learning1418The physical work environment and knowledge worker performance1659Managing knowledge workers187
