Total Facilities Management
Earlier editions of Total Facilities Management have been praised for the lucid presentation style and direct applicability of its contents. The third edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and its implementation. This book raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organisation's business...
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Earlier editions of Total Facilities Management have been praised for the lucid presentation style and direct applicability of its contents. The third edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and its implementation. This book raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organisation's business objectives and dealing with issues known to concern practitioners.Building on the success and popularity of previous editions, the third edition adds new chapters on facilities planning, building intelligence, managing specialist services and information systems management, and provides a number of new, international case studies which will further broaden its appeal to practitioners and advanced students alike.From a Review of the Second Edition: “I have just finished reading this superb book and am impressed with the amount of ‘wisdom’ provided in a very readable form”—W.W. Badger, Arizona State University, in Construction Management and Economics Booknews Atkins (construction management, U. of Redding, England) and Brooks, a British consultant, explore facilities management, a means of handling non-core business services, as it applies to organizations of all kinds, focusing especially on the issues of customer satisfaction and value for money. Considering both theory and implementation, they discuss such aspects as whether or not to outsource, health and safety, contract administration, service performance and measurement, and public-private partnerships. The bibliography is short, but many of the items are extensively annotated. Annotation c. Book News, Inc., Portland, OR (booknews.com)
1An introduction to facilities management12Developing a strategy for facilities management123Retaining services in-house vs outsourcing304Change management415Human resources management implications536Policy and procedures for outsourcing687Policy and procedures for in-house provision828Service specifications, service level agreements and performance879Employment, health and safety considerations10310Workplace productivity11411Facilities management service providers12712Managing service provider and supplier relationships14313Contract management and financial control15114Benchmarking best practice15915Public-private partnerships17216Education, training and professional development18617Innovation, research and development195AppPrevention of fraud and irregularity in the award and management of contracts221AppRisks involved in outsourcing227AppContractual approach and terms229AppSections for a service level agreement (SLA)233
\ BooknewsAtkins (construction management, U. of Redding, England) and Brooks, a British consultant, explore facilities management, a means of handling non-core business services, as it applies to organizations of all kinds, focusing especially on the issues of customer satisfaction and value for money. Considering both theory and implementation, they discuss such aspects as whether or not to outsource, health and safety, contract administration, service performance and measurement, and public-private partnerships. The bibliography is short, but many of the items are extensively annotated. Annotation c. Book News, Inc., Portland, OR (booknews.com)\ \
