Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
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Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Overview1Introduction7Step 1Commit to Lean15Step 2Choose the Value Stream33Step 3Learn About Lean41Step 4Map the Current State55Step 5Identify Lean Metrics69Step 6 - Phase IMap the Future State - Customer Demand83Step 6 - Phase IIMap the Future State - Continuous Flow99Step 6 - Phase IIIMap the Future State - Leveling121Step 7Create Kaizen Plans135Step 8Implement Kaizen Plans141Glossary147References153Index157
