Application Service Providers in Business
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A manager at Boeing and two professors at St. John's University examine the business models of application service provider (ASP) companies that host, deliver, and manage computer software applications and services from remote data centers to multiple users across a wide area network via the internet or other private dedicated networks. They summarize the experiences of actual business, enterprise, specialist, and vertical-market ASPs, identify emerging best practices, and analyze the long-term prospects for the ASP marketplace. Annotation ©2005 Book News, Inc., Portland, OR
Preface Acknowledgments Chapter 1. Application Service Providers: An Overview Introduction ASP Defined ASP Model s Main Features ASP Drivers A Variety of Offerings Review of ASP Information Services Trends and Estimated Worldwide Market Growth A Multinational Perspective Conclusion Chapter 2. The ASP Marketplace: Structure and Overall Dynamics Introduction The Current ASP Market Environment Specific Contingent ASP Business Models ASP Models Challenges Acceptance and Adoption of ASP Services Conclusion Chapter 3. ASP Performance Experiences: A Contingency Approach Introduction The Right Solution for the Specific Situation Contingency-Based Performance in Action: How Different ASP Models Have Fulfilled Diverse Market/Customer Expectations Conclusion Chapter 4. Emerging Best Practices Introduction The Importance of Building Best Practices Best Practices Developed from Existing Independent ASP Experiences Microsoft s Best-Practice Guidelines for ASPs ASP Industry Consortium s Best Practice Guidelines Winning Customer Confidence and Trust Conclusion Chapter 5. The Futures of ASPs Introduction Future Models: Overview The Future of Existing ASP Models The Search for Other Models Conclusions References Index
