Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More
Push employees to their full potential with\ “tough love” leadership!\ “Provides the tools managers need to take ‘average’ employees and create a culture\ of accountable, fully engaged people. Managers will learn to recognize their\ leadership style and understand how they, too, can become Hundred Percenters.”\ Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.\ "Heavily-researched and loaded with tools and examples, this book shows you how to challenge your...
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Push employees to their full potential with“tough love” leadership!“Provides the tools managers need to take ‘average’ employees and create a cultureof accountable, fully engaged people. Managers will learn to recognize theirleadership style and understand how they, too, can become Hundred Percenters.”—Laura Christiansen, Vice President Human Resources, VTech Communications, Inc.Right now, 77% of leaders believe their employees are not giving 100%. And they’re not far offin their assessment, because 72% of employees admit they’re not giving 100%. Plenty of peopleare doing fine work, getting by, and delivering products and services to customers. But disappointinglysmall minorities are coming in every day saying, “Let’s push the envelope, let’s begreat, let’s do what nobody thought could be done.”The truth is finally out: employees cannot be bribed or coddled into giving 100%. Peoplebecome Hundred Percenters not because they had it easy, but because a leader cared enough topush them to new heights.Hundred Percenters teaches new leadership practices to inspire employees to passionately give100% every day. You will learn how to:Set clear expectationsDeal swiftly with toxic employesEliminate demotivatorsFocus employes on value-added workMark Murphy is the founder and CEO ofLeadership IQ, a top-rated provider of leadershiptraining. He has trained personnel atMicrosoft, IBM, MasterCard, Merck,andother companies. Murphy has been featuredin such publications as Fortune, Forbes, BusinessWeek,and The Washington Post.
Acknowledgments ixIntroduction 11 Set HARD Goals 232 Create Accountability with Constructive Feedback 593 Reclaim Our Heroes with Positive Reinforcement 894 Stop Demotivating and Start Motivating 1195 100% Skills with 0% Attitude 155Conclusion 185Appendix: Why 5-Point Scales Don't Work(and Other Problems with Employee Surveys) 193Index 205
