IT Essentials: PC Hardware and Software Lab Manual
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IT Essentials: PC Hardware and Software Lab Manual, Fourth EditionCisco Networking AcademyThe only authorized Lab Manual for the Cisco Networking Academy IT Essentials v4.1 course IT Essentials: PC Hardware and Software Lab Manual is a supplemental book that helps the students in the Cisco® Networking Academy course prepare to take the CompTIA® A+ exams (based on the 2009 objectives). The hands-on labs, worksheets, and class discussions from the course are printed within this book to practice performing tasks that will help you become a successful PC technician. By reading and completing this book, you have the opportunity to review all key concepts that the CompTIA exams cover and reinforce those concepts with hands-on exercises.Related titlesIT Essentials: PC Hardware and Software Companion Guide, Fourth EditionISBN-10: 1-58713-263-XISBN-13: 978-1-58713-263-6IT Essentials: PC Hardware and Software Course Booklet, Version 4.1ISBN-10: 1-58713-261-3ISBN-13: 978-1-58713-261-231 Days Before Your A+ Exams, Second EditionISBN-10: 1-58713-260-5ISBN-13: 978-1-58713-260-5
Chapter 1: Introduction to the Personal Computer.......................................................... 11.1.2 Worksheet: Job Opportunities...................................................................................... 11.4.7 Worksheet: Research Computer Components............................................................... 2Chapter 2: Safe Lab Procedures and Tool Use................................................................ 62.2.2 Worksheet: Diagnostic Software................................................................................... 62.3.4 Lab: Computer Disassembly......................................................................................... 7Chapter 3: Computer Assembly—Step by Step............................................................. 113.2 Lab: Install the Power Supply........................................................................................ 113.3.3 Lab: Install the Motherboard....................................................................................... 123.5.2 Lab: Install the Drives................................................................................................. 133.6.3 Lab: Install Adapter Cards.......................................................................................... 143.7.2 Lab: Install Internal Cables.......................................................................................... 153.8.2 Lab: Complete the Computer Assembly...................................................................... 163.9.2 Lab: Boot the Computer............................................................................................. 17Chapter 4: Basics of Preventive Maintenance and Troubleshooting............................ 20Chapter 5: Fundamental Operating Systems.................................................................. 215.2.2 Worksheet: NOS Certifications and Jobs.................................................................... 215.3.2 Worksheet: Upgrade Hardware Components.............................................................. 215.4.2 Lab: Install Windows XP............................................................................................ 235.4.2 Optional Lab: Install Windows Vista........................................................................... 345.4.5 Lab: Create Accounts and Check For Updates in Windows XP.................................. 485.4.5 Optional Lab: Create Accounts and Check For Updates in Windows Vista................. 535.4.8 Lab: Managing System Files with Built-in Utilities in Windows XP............................... 595.4.8 Optional Lab: Managing System Files with Built-in Utilities in Windows Vista............... 715.4.9 Worksheet: Answer NTFS and FAT32 Questions...................................................... 835.5.1 Lab: Run Commands in Windows XP......................................................................... 835.5.1 Optional Lab: Run Commands in Windows Vista........................................................ 855.5.3 Lab: Managing Administrative Settings and Snap-ins in Windows XP.......................... 895.5.3 Optional Lab: Managing Administrative Settings and Snap-ins in Windows Vista.............................................................................................................. 1095.5.4 Lab: Install Third-Party Software in Windows XP..................................................... 1305.5.4 Optional Lab: Install Third-Party Software in Windows Vista.................................... 1385.6.2 Lab: Restore Points in Windows XP......................................................................... 1465.6.2 Optional Lab: Restore Points in Windows Vista........................................................ 1555.6.3 Lab: Registry Backup and Recovery in Windows XP................................................ 1655.7.2 Lab: Managing Device Drivers with Device Manager in Windows XP........................ 1785.7.2 Optional Lab: Managing Device Drivers with Device Manager in Windows Vista.............................................................................................................. 184Chapter 6: Fundamental Laptops and Portable Devices.............................................. 1916.1.2 Worksheet: Research Laptops, Smartphones, and PDAs.......................................... 1916.2.3 Worksheet: Complete Docking Stations True or False Questions............................... 1936.3.4 Worksheet: Answer Laptop Expansion Questions..................................................... 1936.4.1 Worksheet: Match ACPI Standards......................................................................... 1946.7.2 Worksheet: Research Laptop Problems.................................................................... 194Chapter 7: Fundamental Printers and Scanners........................................................... 1967.4.2 Lab: Install All-in-One Device and Software............................................................. 196Chapter 8: Fundamental Networks............................................................................... 2018.3.2 Worksheet: Identify IP Address Classes................................................................... 2018.9.1 Worksheet: Internet Search for NIC Drivers............................................................. 2018.9.2 Lab: Configure an Ethernet NIC to use DHCP in Windows XP................................. 2028.9.2 Optional Lab: Configure an Ethernet NIC to use DHCP in Windows Vista................ 2128.10.3 Worksheet: Answer Broadband Questions.............................................................. 2218.12.2 Worksheet: Diagnose a Network Problem.............................................................. 2228.12.2 Worksheet: Diagnose a Network Problem.............................................................. 224Chapter 9: Fundamental Security.................................................................................. 2259.1 Worksheet: Security Attacks....................................................................................... 2259.2.1 Worksheet: Third-Party Anti-Virus Software............................................................ 2259.4.2 Worksheet: Operating System Updates..................................................................... 2279.5.2 Worksheet: Gather Information from the Customer.................................................... 227Chapter 10: Communication Skills................................................................................ 23010.1 Worksheet: Technician Resources.............................................................................. 23010.2.2 Class Discussion: Controlling the Call...................................................................... 23010.2.3 Class Discussion: Identifying Difficult Customer Types............................................. 23110.3 Class Discussion: Customer Privacy........................................................................... 232Chapter 11: Advanced Personal Computers................................................................. 23311.1 Worksheet: Job Opportunities................................................................................... 23311.2.2 Lab: Using a Multimeter and a Power Supply Tester............................................... 23411.2.2 Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter...................... 23811.3.7 Worksheet: Research Computer Components......................................................... 24111.4.1 Lab: Install a NIC in Windows XP.......................................................................... 24611.4.1 Optional Lab: Install a NIC in Windows Vista......................................................... 26611.4.3 Lab: Install Additional RAM in Windows XP.......................................................... 28511.4.3 Optional Lab: Install Additional RAM in Windows Vista......................................... 28811.4.4 Lab: BIOS File Search........................................................................................... 29111.4.5 Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP............. 29311.4.5 Optional Lab: Install, Configure, and Partition a Second Hard Drive in Windows Vista.......................................................................................................... 30511.6.3 Lab: Repair Boot Problem...................................................................................... 31411.6.3 Lab: Remote Technician: Repair Boot Problem....................................................... 31511.6.3 Lab: Troubleshooting Hardware Problems in Windows XP..................................... 31811.6.3 Optional Lab: Troubleshooting Hardware Problems in Windows Vista..................... 320Chapter 12: Advanced Operating Systems................................................................... 32212.2.2 Lab: Advanced Installation of Windows XP............................................................ 32212.2.2 Optional Lab: Advanced Installation of Windows Vista........................................... 34612.2.3 Lab: Create a Partition in Windows XP................................................................... 37412.2.3 Optional Lab: Create a Partition in Windows Vista.................................................. 38812.2.4 Lab: Customize Settings in Windows XP................................................................. 40212.2.4 Optional Lab: Customize Settings in Windows Vista................................................ 48312.2.5 Optional Lab: Install an Alternate Browser.............................................................. 55712.4.1 Lab: Schedule Task Using GUI and “at” Command in Windows XP........................ 56512.4.1 Optional Lab: Schedule Task Using GUI and “at” Command in Windows Vista.............................................................................................................. 57412.4.2 Lab: Restore Points in Windows XP....................................................................... 58412.4.2 Optional Lab: Restore Points in Windows Vista...................................................... 59312.5.3 Lab: Fix Operating System Problem........................................................................ 60312.5.3 Lab: Remote Technician: Fix an Operating System Problem..................................... 60312.5.3 Lab: Troubleshooting Operating System Problems in Windows XP.......................... 60512.5.3 Optional Lab: Troubleshooting Operating System Problems in Windows Vista.............................................................................................................. 607Chapter 13: Advanced Laptops and Portable Devices................................................. 60913.2. Worksheet: Investigating Repair Centers................................................................... 60913.3.1 Worksheet: Laptop Batteries.................................................................................. 61013.3.2 Worksheet: Docking Station................................................................................... 61113.3.3 Worksheet: Research DVD Drives......................................................................... 61213.3.4 Worksheet: Laptop RAM....................................................................................... 61313.5.3 Worksheet: Verify Work Order Information............................................................ 61413.5.3 Worksheet: Investigating Support Websites and Repair Companies......................... 61513.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows XP............................ 61613.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows Vista......................... 617Chapter 14: Advanced Printers and Scanners.............................................................. 61914.2.4 Lab: Install an All-in-one Printer/Scanner................................................................ 61914.3.2 Lab: Share the All-in-one Printer/Scanner in Windows XP...................................... 62414.3.2 Optional Lab: Share the All-in-one Printer/Scanner in Windows Vista...................... 62814.4.2 Lab: Optimize Scanner Output................................................................................ 63414.5.1 Worksheet: Search for Certified Printer Technician Jobs.......................................... 63614.6.3 Lab: Fix a Printer Problem...................................................................................... 63714.6.3 Lab: Remote Technician: Fix a Printer Problem....................................................... 63714.6.3 Lab: Troubleshooting Printer Problems in Windows XP........................................... 63914.6.3 Optional Lab: Troubleshooting Printer Problems in Windows Vista.......................... 644Chapter 15: Advanced Networks.................................................................................. 65015.2.2 Worksheet: Protocols............................................................................................. 65015.3.2 Worksheet: ISP Connection Types......................................................................... 65115.4.2 Lab: Configure Browser Settings in Windows XP.................................................... 65215.4.2 Optional Lab: Configure Browser Settings in Windows Vista................................... 65615.4.2 Lab: Share a Folder, Share a Printer, and Set Share Permissions in Windows XP................................................................................................................ 66315.4.2 Optional Lab: Share a Folder, Share a Printer, and Set Share Permissions in Windows Vista.......................................................................................................... 67015.5.1 Lab: Install a Wireless NIC in Windows XP............................................................ 67515.5.1 Optional Lab: Install a Wireless NIC in Windows Vista........................................... 68115.5.2 Lab: Configure Wireless Router.............................................................................. 68715.5.3 Lab: Test the Wireless NIC in Windows XP........................................................... 69215.5.3 Optional Lab: Test the Wireless NIC in Windows Vista.......................................... 69615.8.3 Lab: Fix Network Problem..................................................................................... 69915.8.3 Lab: Remote Technician: Fix Network Problem...................................................... 70015.8.3 Lab: Troubleshooting Network Problems in Windows XP....................................... 70215.8.3 Optional Lab: Troubleshooting Network Problems in Windows Vista...................... 706Chapter 16: Advanced Security..................................................................................... 71116.1.1 Worksheet: Answer Security Policy Questions........................................................ 71116.2.3 Worksheet: Research Firewalls............................................................................... 71116.3.1 Lab: Configure Wireless Security............................................................................ 71416.3.2 Lab: Configure Windows XP Firewall..................................................................... 72316.3.2 Optional Lab: Configure Windows Vista Firewall.................................................... 72716.4.3 Lab: Data Backup and Recovery in Windows XP................................................... 73716.4.3 Optional Lab: Data Backup and Recovery in Windows Vista.................................. 75216.5.3 Lab: Fix a Security Problem.................................................................................... 76316.5.3 Lab: Remote Technician: Fix a Security Problem..................................................... 76416.5.3 Lab: Troubleshooting Access Security with Windows XP........................................ 76716.5.3 Optional Lab: Troubleshooting Access Security with Windows Vista....................... 7729781587132629 TOC 3/31/2010
