Performance Appraisal Question and Answer Book: A Survival Guide for Managers
"Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including:\ • How should I react when an employee starts crying during the appraisal discussion . . . or gets...
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Most managers hate conducting performance appraisal discussions. What's worse, few feel confident in their ability to accurately assessthe performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common — and most difficult — questions about this vitally important but often misunderstood and misused tool, including: * How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me? * Which is more important — the results the person achieved or the way she went about doing the job? * Is there such a thing as a perfect performance appraisal form? Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively. Author Biography: Dick Grote (Dallas, TX) is one of America's best-recognized authors, consultants, and speakers on performance appraisal. He is the author of Discipline Without Punishment (AMACOM: 0-8144-0276-3) and The Complete Guide to Performance Appraisal (AMACOM: 0-8144-0313-1). His articles have appeared in Harvard Business Review and The Wall Street Journal. Training This book is highly recommended for the organization or manager seeking to become more comfortable with the appraisal process. (April, 2003)
Introduction1The Importance of Performance Appraisal12Performance Planning213Performance Execution464Performance Assessment745Performance Review1106The Performance Appraisal Form1397The Performance Appraisal Process1698Building Performance Excellence1939One Final Question226Index229About the Author237
\ Toronto Globe and Mail...a superb guide to establishing and implementing a performance appraisal system in a small or large company, steering, you through all the pitfalls.\ \ \ \ \ Dayton, Ohio NewsDick Grote shows how to make the process productive rather than painful. While Grote, a performance management guru, targets managers, the book provides valuable insight for employees on the process, too.\ \ \ TrainingThis book is highly recommended for the organization or manager seeking to become more comfortable with the appraisal process. (April, 2003)\ \ \ \ \ Soundview Executive Book SummariesAnswers to Frequently Asked Questions\ AMACOM has created a series of books that focuses on answering the difficult questions that managers have about the various issues that crop up during their jobs. These books are formatted with tables of contents that lay out the valid questions into clear categories, are organized around key management topics, and cover nearly every subtle aspect of the topics at hand. The advice contained in these books comes from authors who are experts in the fields being discussed. \ Recently, AMACOM released The Hiring and Firing Question and Answer Book, which follows this unique format while delivering 112 questions with which human resources managers must grapple regularly. Along with extensive answers to these questions, which deal with many of the legal issues surrounding recruiting and retention, as well as Web resources, salary negotiations and progressive discipline, Paul Falcone delivers dozens of sample letters, forms, warnings, agreements, letters and performance evaluations to help those in charge of employee relations do their jobs.\ Why Soundview Likes This Book\ Finally, a publisher has taken the direct approach to answering the most frequently asked questions about specific management dilemmas by creating a nuts-and-bolts book that aims directly at making a manager's tasks easier. By formatting the most pertinent lessons from today's leading authorities into easy-to-use guides, AMACOM has created a system through which inquisitive managers can master the skills that can make them more successful leaders. Copyright (c) 2002 Soundview Executive Book Summaries\ \ \
