Comptia® A+ Practice Questions Exam Cram: (Exams 220-602, 220-603, 220-604)

Introduction........................................................................................................................... 1Chapter 1:Essentials Exam..................................................................................................................... 5Practice Questions................................................................................................. 5Domain 1.0: Personal Computer Components................................................... 5Objective 1.1: Identify the fundamental principles of using personal computers........................................................................... 5Objective 1.2: Install, configure, optimize, and upgrade personal computer components............................................................... 12Objective 1.3: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components................................................................................................. 15Objective 1.4: Perform preventative maintenance on personal computer components............................................................... 19Objective 2.0: Laptops and Portable Devices.................................................. 20bjective 2.1: Identify the fundamental principles of using laptops and portable devices......................................................... 20Objective 2.2: Install, configure, optimize, and upgrade laptops and portable devices.................................................................... 21Objective 2.3: Identify tools, basic diagnostic procedures,and troubleshooting techniques for laptops and portable devices.......................................................................................... 23Objective 2.4: Perform preventative maintenance on laptops and portable devices.................................................................... 25Objective 3.0: Operating Systems...................................................................... 27Objective 3.1: Identify the fundamentals of using operating systems...................................................................................... 27Objective 3.2: Install, configure, optimize, and upgrade operating systems...................................................................................... 30Objective 3.3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.............................. 35Objective 3.4: Perform preventative maintenance on operating systems...................................................................................... 41Objective 4.0: Printers and Scanners................................................................. 43Objective 4.1: Identify the fundamental principles of using printers and scanners...................................................................... 43Objective 4.2: Identify basic concepts of installing,configuring, optimizing, and upgrading printers and scanners............................................................................................... 45Objective 4.3: Identify tools, basic diagnostic procedures,and troubleshooting techniques for printers and scanners................. 47Objective 5.0: Networks...................................................................................... 50Objective 5.1: Identify the fundamental principles of networks....................................................................................................... 50Objective 5.2: Install, configure, optimize, and upgrade networks....................................................................................................... 55Objective 5.3: Identify tools, diagnostic procedures, and troubleshooting techniques for networks.............................................. 57Objective 6.0: Security......................................................................................... 60Objective 6.1: Identify the fundamental principles of security......................................................................................................... 60Objective 6.2: Install, configure, upgrade, and optimize security......................................................................................................... 63Objective 6.3: Identify tool, diagnostic procedures, and troubleshooting techniques for security................................................ 65Objective 6.4: Perform preventative maintenance for computer security....................................................................................... 66Objective 7.0: Safety and Environmental Issues............................................. 68Objective 7.1: Describe the aspects and importance of safety and environmental issues.............................................................. 68Objective 7.2: Identify potential hazards and implement proper safety procedures including ESD precautions and procedures, safe work environment, and equipment handling....................................................................................................... 69Objective 7.3: Identify proper disposal procedures for batteries, display devices, and chemical solvents and cans................ 70Objective 8.0: Professionalism and Communication....................................... 72Objective 8.1: Use good communication skills including listening and tact/discretion, when communicating with customers and colleagues......................................................................... 72Objective 8.2: Use job-related profes-sional behavior including notation of privacy, confidentiality, and respect for the customer and customers’ property.......................................................... 73Quick Check Answer Key................................................................................... 76Objective 1.1........................................................................................... 76Objective 1.2........................................................................................... 76Objective 1.3........................................................................................... 76Objective 1.4........................................................................................... 76Objective 2.1........................................................................................... 77Objective 2.2........................................................................................... 77Objective 2.3........................................................................................... 77Objective 2.4........................................................................................... 77Objective 3.1........................................................................................... 77Objective 3.2........................................................................................... 78Objective 3.3........................................................................................... 78Objective 3.4........................................................................................... 78Objective 4.1........................................................................................... 78Objective 4.2........................................................................................... 79Objective 4.3........................................................................................... 79Objective 5.1........................................................................................... 79Objective 5.2........................................................................................... 79Objective 5.3........................................................................................... 79Objective 6.1........................................................................................... 80Objective 6.2........................................................................................... 80Objective 6.3........................................................................................... 80Objective 6.4........................................................................................... 80Objective 7.1........................................................................................... 80Objective 7.2........................................................................................... 80Objective 7.3........................................................................................... 81Objective 8.1........................................................................................... 81Objective 8.2........................................................................................... 81Answers and Explanations................................................................................................ 85Objective 1.0......................................................................................................... 82Objective 1.1........................................................................................... 82Objective 1.2........................................................................................... 85Objective 1.3........................................................................................... 86Objective 1.4........................................................................................... 88Objective 2.0......................................................................................................... 89Objective 2.1........................................................................................... 89Objective 2.2........................................................................................... 89Objective 2.3........................................................................................... 90Objective 2.4........................................................................................... 90Objective 3.0......................................................................................................... 92Objective 3.1........................................................................................... 92Objective 3.2........................................................................................... 93Objective 3.3........................................................................................... 95Objective 3.4........................................................................................... 99Objective 4.0....................................................................................................... 100Objective 4.1......................................................................................... 100Objective 4.2......................................................................................... 101Objective 4.3......................................................................................... 102Objective 5.0....................................................................................................... 104Objective 5.1......................................................................................... 104Objective 5.2......................................................................................... 106Objective 5.3......................................................................................... 107Objective 6.0....................................................................................................... 109Objective 6.1......................................................................................... 109Objective 6.2......................................................................................... 110Objective 6.3......................................................................................... 111Objective 6.4......................................................................................... 112Objective 7.0....................................................................................................... 113Objective 7.1......................................................................................... 113Objective 7.2......................................................................................... 113Objective 7.3......................................................................................... 113Objective 8.0....................................................................................................... 115Objective 8.1......................................................................................... 115Objective 8.2......................................................................................... 115Chapter 2:IT Technician Exam.......................................................................................................... 117Practice Questions............................................................................................. 117Domain 1.0: Personal Computer Components............................................... 117Objective 1.1: Install, configure, optimize, and upgrade personal computer components............................................................. 117Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 122Objective 1.3: Perform preventative maintenance of personal computer components............................................................. 126Objective 2.0: Laptops and Portable Devices................................................ 129Objective 2.1: Identify fundamental principles of using laptops and portable devices.................................................................. 129Objective 2.2: Install, configure, optimize, and upgrade laptops and portable devices................................................................. 131Objective 2.3: Use tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices......... 132Objective 3.0: Operating Systems.................................................................... 134Objective 3.1: Identify the fundamental principles of operating systems.................................................................................... 134Objective 3.2: Install, configure, optimize, and upgrade operating systems.................................................................................... 138Objective 3.3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems............................ 141Objective 3.4: Perform preventative maintenance for operating systems.................................................................................... 145Objective 4.0: Printers and Scanners............................................................... 148Objective 4.1: Identify the fundamental principles of using printers and scanners.................................................................... 148Objective 4.2: Install, configure, optimize, and upgrade printers and scanners............................................................................... 149Objective 4.3: Identify tools and diagnostic procedures to troubleshoot printers and scanners.................................................. 151Objective 4.4: Perform preventative maintenance of printers and scanners............................................................................... 153Objective 5.0: Networks.................................................................................... 155Objective 5.1: Identify the fundamental principles of networks................................................................................................ 155Objective 5.2: Install, configure, optimize, and upgrade networks..................................................................................................... 160Objective 5.3: Use tools and diagnostic procedures to troubleshoot network problems............................................................. 161Objective 5.4: Perform preventative maintenance of networks including securing and protecting network cabling......................................................................................... 164Objective 6.0: Security....................................................................................... 166Objective 6.1: Identify the fundamentals and principles of security.................................................................................................. 166Objective 6.2: Install, configure, upgrade, and optimize security....................................................................................................... 168Objective 6.3: Identify tool, diagnostic procedures, and troubleshooting techniques for security.............................................. 169Objective 6.4: Perform preventative maintenance for security....................................................................................................... 169Objective 7.0: Safety and Environmental Issues........................................... 170Objective 7.1: Identify potential hazards and proper safety procedures including power supply, display devices, and environment............................................................................................... 170Objective 8.0: Professionalism and Communication..................................... 172Objective 8.1: Use good communication skills including listening and tact/discretion when communicating with customers and colleagues....................................................................... 172Objective 8.2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customer’s property........................................................ 175Quick Check Answer Key................................................................................. 179Objective 1.1......................................................................................... 179Objective 1.2......................................................................................... 179Objective 1.3......................................................................................... 179Objective 2.1......................................................................................... 179Objective 2.2......................................................................................... 179Objective 2.3......................................................................................... 180Objective 3.1......................................................................................... 180Objective 3.2......................................................................................... 180Objective 3.3......................................................................................... 180Objective 3.4......................................................................................... 180Objective 4.1......................................................................................... 181Objective 4.2......................................................................................... 181Objective 4.3......................................................................................... 181Objective 4.4......................................................................................... 181Objective 5.1......................................................................................... 181Objective 5.2......................................................................................... 182Objective 5.3......................................................................................... 182Objective 5.4......................................................................................... 182Objective 6.1......................................................................................... 182Objective 6.2......................................................................................... 182Objective 6.3......................................................................................... 182Objective 6.4......................................................................................... 183Objective 7.1......................................................................................... 183Objective 8.1......................................................................................... 183Objective 8.2......................................................................................... 183Answers and Explanations.............................................................................................. 184Domain 1.0........................................................................................................... 184Objective 1.1......................................................................................... 186Objective 1.2......................................................................................... 186Objective 1.3......................................................................................... 188Domain 2.0........................................................................................................... 190Objective 2.1......................................................................................... 190Objective 2.2......................................................................................... 190Objective 2.3......................................................................................... 191Domain 3.0........................................................................................................... 192Objective 3.1......................................................................................... 192Objective 3.2......................................................................................... 194Objective 3.3......................................................................................... 195Objective 3.4......................................................................................... 197Domain 4.0........................................................................................................... 199Objective 4.1......................................................................................... 199Objective 4.2......................................................................................... 200Objective 4.3......................................................................................... 200Objective 4.4......................................................................................... 201Domain 5.0........................................................................................................... 202Objective 5.1......................................................................................... 202Objective 5.2......................................................................................... 204Objective 5.3......................................................................................... 204Objective 5.4......................................................................................... 206Domain 6.0........................................................................................................... 207Objective 6.1......................................................................................... 207Objective 6.2......................................................................................... 208Objective 6.3......................................................................................... 209Objective 6.4......................................................................................... 209Objective 7.0....................................................................................................... 210Objective 7.1......................................................................................... 210Objective 8.0....................................................................................................... 211Objective 8.1......................................................................................... 211Objective 8.2......................................................................................... 212Chapter 3:Remote Support Technician Exam.................................................................................. 215Practice Questions............................................................................................. 215Domain 1.0: Personal Computer Components............................................... 215Objective 1.1: Install, configure, optimize, and upgrade personal computer components............................................................. 215Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components 219Objective 1.3: Perform preventative maintenance on personal computer components............................................................. 223Domain 2.0: Operating Systems....................................................................... 225Objective 2.1: Identify the fundamental principles of using operating systems.................................................................................... 225Objective 2.2: Install, configure, optimize, and upgrade operating systems.................................................................................... 231Objective 2.3: Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems............................ 237Objective 2.4: Perform preventative maintenance for operating systems.................................................................................... 245Domain 3.0: Printers and Scanners.................................................................. 246Objective 3.1: Identify the fundamental principles of using printers and scanners............................................................................... 246Objective 3.2: Install, configure, optimize, and upgrade printers and scanners 248Objective 3.3: Identify tools, diagnostic procedures, and troubleshooting techniques for printers and scanners...................... 250Domain 4.0: Networks........................................................................................ 254Objective 4.1: Identify the fundamental principles of networks..................................................................................................... 254Objective 4.2: Install, configure, optimize, and upgrade networks..................................................................................................... 257Objective 4.3: Identify tools, diagnostic procedures, and troubleshooting techniques for networks............................................ 261Domain 5.0: Security.......................................................................................... 267Objective 5.1: Identify the fundamental principles of security....................................................................................................... 267Objective 5.2: Install, configure, optimize, and upgrade security....................................................................................................... 269Objective 5.3: Identify tools, diagnostic procedures, and troubleshooting techniques for security issues.................................. 272Objective 5.4: Perform preventative maintenance for security....................................................................................................... 273Domain 6.0: Professionalism and Communication........................................ 274Objective 6.1: Use good communication skills, including listening and tact/discretion, when communicating with customers and colleagues....................................................................... 274Objective 6.2: Use job-related professional behavior including notation of privacy, confidentiality, and respect for the customer and customer’s property........................................................ 278Quick Check Answer Key................................................................................. 281Objective 1.1......................................................................................... 281Objective 1.2......................................................................................... 281Objective 1.3......................................................................................... 281Objective 2.1......................................................................................... 281Objective 2.2......................................................................................... 282Objective 2.3......................................................................................... 282Objective 2.4......................................................................................... 282Objective 3.1......................................................................................... 282Objective 3.2......................................................................................... 283Objective 3.3......................................................................................... 283Objective 4.1......................................................................................... 283Objective 4.2......................................................................................... 283Objective 4.3......................................................................................... 284Objective 5.1......................................................................................... 284Objective 5.2......................................................................................... 284Objective 5.3......................................................................................... 284Objective 5.4......................................................................................... 284Objective 6.1......................................................................................... 285Objective 6.2......................................................................................... 285Answers and Explanations.............................................................................................. 286Domain 1.0........................................................................................................... 286Objective 1.1......................................................................................... 286Objective 1.2......................................................................................... 288Objective 1.3......................................................................................... 289Domain 2.0........................................................................................................... 290Objective 2.1......................................................................................... 290Objective 2.2......................................................................................... 292Objective 2.3......................................................................................... 295Objective 2.4......................................................................................... 298Domain 3.0........................................................................................................... 299Objective 3.1......................................................................................... 299Objective 3.2......................................................................................... 299Objective 3.3......................................................................................... 301Domain 4.0........................................................................................................... 303Objective 4.1......................................................................................... 303Objective 4.2......................................................................................... 304Objective 4.3......................................................................................... 306Domain 5.0........................................................................................................... 309Objective 5.1......................................................................................... 309Objective 5.2......................................................................................... 309Objective 5.3......................................................................................... 311Objective 5.4......................................................................................... 311Domain 6.0........................................................................................................... 312Objective 6.1......................................................................................... 312Objective 6.2......................................................................................... 313Chapter 4:Depot Technician Exam................................................................................................... 315Practice Questions............................................................................................. 315Domain 1.0: Personal Computer Components............................................... 315Objective 1.1: Install, configure, optimize, and upgrade personal computer components............................................................. 315Objective 1.2: Identify tools, diagnostic procedures, and troubleshooting techniques for personal computer components............................................................................................... 324Objective 1.3: Perform preventative maintenance of personal computer components............................................................. 330Domain 2.0: Laptop and Portable Devices..................................................... 334Objective 2.1: Identify the fundamental principles of using laptops and portable devices....................................................... 334Objective 2.2: Install, configure, optimize, and upgrade laptops and portable devices.................................................................. 336Objective 2.3: Identify tools, diagnostic procedures, and troubleshooting techniques for laptops and portable devices....................................................................................................... 338Domain 3.0: Printers and Scanners.................................................................. 343Objective 3.1: Identify the fundamental principles of using printers and scanners............................................................................... 343Objective 3.2: Install, configure, optimize, and upgrade printers and scanners............................................................................... 345Objective 3.3: Identify tools, diagnostic methods, and troubleshooting procedures for printers and scanners...................... 347Objective 3.4: Perform preventative maintenance of printer and scanner problems................................................................. 351Domain 4.0: Security.......................................................................................... 353Objective 4.1: Identify the names, purposes, and characteristics of physical security devices and processes.............. 353Objective 4.2: Install Hardware Security.......................................... 354Domain 5.0: Safety and Environmental Issues.............................................. 356Objective 5.1: Identify potential hazards and proper safety procedures including power supply, display devices, and environment....................................................................... 356Quick Check Answer Key................................................................................. 360Objective 1.1......................................................................................... 360Objective 1.2......................................................................................... 360Objective 1.3......................................................................................... 361Objective 2.1......................................................................................... 361Objective 2.2......................................................................................... 361Objective 2.3......................................................................................... 361Objective 3.1......................................................................................... 361Objective 3.2......................................................................................... 362Objective 3.3......................................................................................... 362Objective 3.4......................................................................................... 362Objective 4.1......................................................................................... 362Objective 4.2......................................................................................... 362Objective 5.1......................................................................................... 363Answers and Explanations.............................................................................................. 364Domain 1.0........................................................................................................... 364Objective 1.1....................................................................................................... 364Objective 1.2......................................................................................... 369Objective 1.3......................................................................................... 371Domain 2.0........................................................................................................... 373Objective 2.1....................................................................................................... 373Objective 2.2......................................................................................... 374Objective 2.3......................................................................................... 374Domain 3.0........................................................................................................... 377Objective 3.1....................................................................................................... 377Objective 3.2......................................................................................... 378Objective 3.3......................................................................................... 379Objective 3.4......................................................................................... 381Domain 4.0........................................................................................................... 382Objective 4.1......................................................................................... 382Objective 4.2......................................................................................... 382Domain 5.0........................................................................................................... 384Objective 5.1......................................................................................... 384Appendix:What’s on the CD-ROM 387